Communication Management Solution Family:

IP Contact Center

Increase Customer Loyalty, Decrease Costs

Promote efficiency and develop strong, loyal customer relations with IP Contact Center, which extends the functionality of other FrontRange products by making them accessible over the telephone. Designed with small to medium-sized and distributed enterprises in mind, IP Contact Center provides a contact management system which gives growing businesses the flexibility to compete with larger industry players.
 

Quality Management

Effective Monitoring, Exceptional Retention Rates

Reduce the high cost of escalations and retain and gain customers with Quality Management, a tool for monitoring and training agents to deliver superior quality customer service.

Unified Messaging

Effective Communication, Anytime, Anywhere

Keep communication open wherever you are and whatever the resources with Unified Messaging. Your high-value, third-level employees and mobile staff members can retrieve voicemail via email and email via phone.