• Service Desk
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release Management
• Service Level Management
• Availability Management
• Capacity Management
• Financial Management for IT Services
• IT Services Continuity Management
• Security Management

Course Synopsis

This course provides comprehensive and valuable insight into the Information Technology Infrastructure Library (ITIL) best practice for IT Service Delivery and Service Support. The course deals with the description and specifications of the IT Service Management processes and functions, concepts and objectives, terms and definitions, benefits and relationships, techniques and issues for supporting and delivering IT Services as defined within ITIL.

Who Should Attend

The course is aimed at practitioners and managers involved in the day-to-day operations and provisions of the underpinning process and activities in the delivery of IT Services. On completion of the course, participants undertake a one-hour multiple-choice exam leading to EXIN/ISEB Foundation Certificate in IT Service Management. 

The certificate is a pre-requisite for sitting the Manager’s Certificate in IT Service Management. ITIL Certification is recognized worldwide and is fast becoming a job-skill requirement for IT professional throughout the industry.

Benefits to you

By attending our training session, you will benefit by;

• Learning what is takes to establish a quality controlled, unified and integrated IT organization
• Learning about the most widely accepted IT management framework that was developed base on a successful and proven collective experiences of commercial and government practitioners
• Learning how to align key IT processes and functions with the business objectives through introducing Service Level Management as an account management function.
• Graining knowledge of proven techniques to improve the credibility and effectiveness of IT; thus improving service levels, reducing costs and establishing business-driven value and relevance
• Receiving training by the best ITIL trainers in the industry. Become one of the relatively few people worldwide who have participated in ITIL training and have become certified. Our claim to frame is that we have the only trainers, in the world, who are able to facilitate bringing Asian delegates to the Master level certification.
• This certificate course forms one of the entrance criteria for all other levels of ITIL Service Management certifications and leads to the ISEB or EXIN Foundation Certification in IT Service Management.