IT Service Management:

World-Class Customer Service and Peak Productivity

With a more competitive global marketplace and complex regulatory requirements, IT must be in line with your business goals, strategies, and processes. Align your IT service delivery and business objectives more effectively with FrontRange IT Service Management: a customisable, cost-effective IT management solution that incorporates IT best practices with anywhere access to provide personalised customer service and increased service desk productivity.

Built specifically for small to mid-sized and geographically distributed enterprises, IT Service Management is the leading solution based on ITIL and other IT best practices. The comprehensive solution family offers a modular, fully integrated architecture, allowing you to choose the modules that best fit your needs. This common platform reduces the complexity of your IT infrastructure, lowers costs, and ensures that your company has the agility it needs to remain competitive.

Infrastructure Management:

Strategically Align Business and IT Goals 

Increasingly, IT must perform a complex balancing act: Improve service delivery and accommodate greater organisational IT needs on a smaller budget. FrontRange Infrastructure Management, a modular, integrated systems management solution, simplifies IT infrastructure management and drives down costs.

With Infrastructure Management, centrally manage the full life cycle of your infrastructure, from IT assets to networks to software patches and licenses. Built specifically for small to medium-sized and distributed enterprises, this solution family offers a comprehensive view of the entire infrastructure, empowering you to boost service levels and bring down costs.
 

Communication Management:

Lowering the Cost of Customer Loyalty

Organisations are increasingly under pressure to provide 24/7 availability, as well as find innovative ways to sell and support products and services – all at a minimal cost. The Communication Management solution family of contact center software solutions improves customer relations cost-effectively, optimises contact center productivity, and provides the flexibility your business needs as it grows.

Sales, Marketing and Relationship Management:

Building Successful Business Relationships

The success of your business ultimately comes down to your relationships with prospects and customers. Give your team the essential information and support they need to focus on and nurture all their business relationships with the Sales, Marketing & Relationship Management family of solutions. With powerful contact management and sales and marketing automation software, you can streamline the sales cycle, boost team collaboration and refine your efforts to make the most of your sales and marketing investments.

This comprehensive solution family offers a modular, fully integrated architecture, allowing you to choose the modules that best fit your needs. This common platform reduces the complexity of your IT infrastructure, lowers costs and ensures that your company has the agility it needs to remain competitive.

DBxtra - Quick and easy access to your data:

DBxtra - Report Software for Everyone

DBxtra full-featured ad hoc report software empowers you to easily design and deploy queries, reports, web reports and charts without reliance on developers.

Key Reasons for Using DBxtra - Ad Hoc Report Software

Gain control over your business data, across all databases and locations

Save days and money designing and deploying ad hoc reports in minutes

Automate reporting needs by scheduling your reports and alerts

Easily deploy information to end users

Realize an exceptionally fast ROI

With DBxtra Reporting Tool You'll be Up and Running in Minutes

ITIL

Foundation Certification in IT Services Management

Course Synopsis

This course provides comprehensive and valuable insight into the Information Technology Infrastructure Library (ITIL) best practice for IT Service Delivery and Service Support. The course deals with the description and specifications of the IT Service Management processes and functions, concepts and objectives, terms and definitions, benefits and relationships, techniques and issues for supporting and delivering IT Services as defined within ITIL.