Established in 2005, Crossroad was an authorized direct partner of HEAT Software, who, with its suite of applications, was the only company in the world at that time, to provide Service Management and Unified Endpoint Management software on-premise and in the cloud on a single platform.  HEAT manages millions of interactions and endpoints every day for thousands of leading organizations across IT, HR, Facilities, Customer Service and other enterprise functions.  In 2012, Crossroad was appointed as LanDesk direct partner where we carry software solutions from LanDesk that comprises the Services Management, Endpoint Management and Patch Management.

Incidentally, in 2017, both HEAT Software and LanDesk merged.  Together with the other software companies under LanDesk’s acquisition of Shavlik, AppSense, RES, FrontRange, Wavelink, Xtraction, the company was rebranded to Ivanti which means “moving forward” in Italian.  In the same year, Crossroad was appointed as authorised distributor for both Singapore and Philippines.  The combination of these software companies added to our solution offerings from Service Management and Unified Endpoint to IT Asset Management, Patch Management, IT Reporting and Analytics and Security.  Our portfolio expanded in 2018 as a consortium partner of Ivanti, as Ivanti’s service delivery arm that covers few countries in this region particularly Singapore, Philippines, Indonesia, Malaysia and Hong Kong.

In the last quarter of 2020, Ivanti acquired Pulse Secure and MobileIron.  With this acquisition, our portfolio expanded once again to cover solutions in the mobility space.  Today, we have an end-to-end solution of Unified Endpoint Management that cuts across servers, desktops, notebooks and mobile devices like handphones and tablets.  Cherwell’s acquisition in Quarter 1 of 2021 will provide further integration of Service Management solution from IT to HR and Facilities Management.