Secure Unified Endpoint Management
Device Management
Enable IT administrators to remotely manage all types of devices, regardless of their operating systems (iOS, Android, Windows, macOS, etc.). This includes tasks such as device provisioning, configuration, and software deployment.
Security Management
Incorporates security features to protect endpoints from various threats, including malware, viruses, and unauthorized access. Which includes implementing endpoint protection measures such as antivirus software, firewalls, encryption, and mobile device management (MDM) policies.
Policy Enforcement
Allow administrators to define and enforce security policies across all endpoints uniformly. These policies may cover aspects such as password requirements, data encryption, BitLocker, access control, and application control.
Monitoring and Reporting
Performs real-time monitoring capabilities to track the health, performance, and security status of all managed endpoints. Generating comprehensive reports and alerts to help administrators identify and address security issues promptly.
Endpoint Compliance
Ensure that all endpoints within the organization comply with regulatory standards and internal security policies. They facilitate continuous compliance monitoring and enforcement through automated workflows and remediation actions.
Remote Wipe and Lock
In case of lost or stolen devices, allow administrators to remotely wipe sensitive data or lock down the device to prevent unauthorized access, thus safeguarding corporate information.
Enterprise Service Management
Service Catalog
ESM software provides a centralized service catalog that offers a catalog of services available to employees across different departments. This catalog helps users easily request services, such as IT support, equipment provisioning, HR requests, and facilities maintenance.
Workflow Automation
ESM platforms automate service delivery processes through workflow automation capabilities. Workflows can be customized to match specific service delivery processes, ensuring consistency and efficiency across different service domains.
Incident and Request Management
ESM software includes incident and request management functionalities to handle service requests, incidents, and inquiries from employees. It provides a centralized system for logging, tracking, prioritizing, and resolving issues in a timely manner.
Self-Service Portals
ESM solutions typically offer self-service portals or portals tailored for different departments, allowing employees to access services and resources independently without the need for direct intervention from service providers.
Service Level Agreements (SLAs) and Performance Metrics
ESM platforms enable organizations to define SLAs and track performance metrics to ensure that service delivery meets agreed-upon standards and objectives. This helps in monitoring service quality and identifying areas for improvement.
Knowledge Management
ESM software often includes knowledge management capabilities to capture, organize, and share knowledge articles, FAQs, and troubleshooting guides. This empowers employees to find answers to common questions and resolve issues independently.
Integration Capabilities
ESM platforms integrate with other enterprise systems and applications, such as customer relationship management (CRM) software, enterprise resource planning (ERP) systems, and ITSM tools, to facilitate seamless data exchange and workflow automation across different departments.
Reporting and Analytics
ESM software provides reporting and analytics features to track key performance indicators (KPIs), analyze service delivery trends, and generate insights for informed decision-making and continuous improvement.
Asset Management
Asset Discovery and Inventory
Identity Governance Administration
Identity Lifecycle Management
IGA solutions facilitate the management of digital identities throughout their lifecycle, from onboarding (provisioning) to changes (updates) and offboarding (deprovisioning). This includes user registration, authentication, account provisioning, and deprovisioning processes.
Access Governance
IGA platforms enforce access controls and policies to govern user access rights and privileges across IT systems, applications, and data resources. This involves defining and enforcing access policies, roles, and entitlements to ensure compliance with regulatory requirements and security best practices.
Role-Based Access Control (RBAC):
IGA solutions leverage RBAC principles to assign users to predefined roles based on their job functions or responsibilities. Roles define sets of permissions and access rights that are necessary to perform specific tasks or access certain resources. RBAC helps simplify access management and ensure least privilege access.